Terms of service

Terms of Service – Vitalo

Applicable to: www.myvitalo.com
Company: Vitalo – 6 rue des Horticulteurs, 57100 Thionville, France

1. General Provisions

These Terms of Service govern access to our website and the use of our services and products. By accessing www.myvitalo.com, you agree to these terms.

If you do not agree to these terms, you may not use our website.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose.
You may not transmit any viruses, malware, or harmful code.

A violation of these terms will result in immediate termination of your access.

3. Accuracy of Information

We strive to keep the information on this website accurate and up-to-date. However, errors or inaccuracies may occur.
We reserve the right to change product information at any time without prior notice.

4. Prices and Changes

All prices are subject to change without prior notice.
We reserve the right to discontinue or modify products at any time.

5. Products and Availability

Some products may be available only in limited quantities.
Colors, materials, and images may vary depending on your screen.

We are not responsible for any discrepancies between the image and the actual product.

6. Order Processing

We reserve the right to refuse or cancel orders for the following reasons:

Incorrect or incomplete information

Abuse of the ordering system

Suspicious behavior

Unauthorized payment methods

In the event of cancellation, we will refund the full amount paid.

7. Accuracy of Billing and Account Information

You agree to provide complete and accurate information when placing an order.
You are responsible for updating your account details, email address, and payment information.

8. Third-Party Services (Shopify & others)

Our website is operated via the Shopify platform.
By using our services, you agree to the terms and conditions of these partners.

For more information, please refer to their respective terms of service.

9. Personal Data

The processing of personal data is carried out in accordance with our Privacy Policy.
Please read it carefully.

10. Errors, Inaccuracies, and Omissions

Occasionally, errors may appear on our site, such as in:

Product descriptions

Prices

Delivery times

Availability

We reserve the right to correct errors at any time.

11. Prohibited Uses

You may not use our website for:

illegal activities

harassing, abusing, or harming others

infringing intellectual property rights

fraudulent or deceptive activities

hacking or spreading viruses

We reserve the right to take legal action in the event of violations.

12. Disclaimer of Warranty & Limitation of Liability

We do not guarantee that:

the Service will operate uninterrupted or error-free

all content is always accurate or up-to-date

use will be free from damage or data loss

We are not liable for any direct or indirect damages arising from the use of our website or products, to the extent permitted by law.

13. Indemnification

You agree to indemnify Vitalo, its employees, and partners against any claims arising from your use of the website.